Our policy lasts 28 days. If 28 days have gone by since your purchase, we can’t offer you a refund or exchange.

The postage cost for returns is at the expense of the customer, unless the product is faulty or there is an order error.

To be eligible for a return, your item must be unused and in the same condition that you received it with labels still attached. Please note:

  • The goods are your responsibility until they reach our registered address.
  • Please ensure you sufficiently pack your goods to prevent damage in transit. We reserve the right to refuse the return of goods which have been damaged because they were not appropriately re-packaged
  • With the exception of faulty and damaged goods, we are not responsible for the return postage and do advice that you use a traceable method of postage. We cannot be held responsible for missing returns.

The returns address is:

Cadence Collection UK
6 The Boulevard,
LL18 4SS


We guarantee to get back to any query within 48hours if not sooner. Rest assured dial the phone number or e-mail us and it will be a real person on the other end! Hallelujah!

All enquiries please get in touch on sales@cadencecollection.co.uk or call us on 07885 896608